Shipping & Delivery

• [Order Processing Time]:

All orders will be processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will also receive another notification once your order has shipped.

• [Shipping Time]:

When you place an order, if your product is in the U.S. warehouse / Czech warehouse, after the order is processed, it will take 2-3 business days to be able to prepare for shipment, if your product, the U.S. warehouse / Czech warehouse is out of stock or made to order, then it will take at least 15-35 business days delivery time!

• [Domestic and International Delivery]

We ship from China except for the USA, EU region, several USA warehouses and Czech warehouses are also out of stock, our factories need to make them and then ship them from China.

We offer international delivery options to the following countries: USA, EU, Canada, UK, Mexico, Australia, New Zealand.

The delivery time span for international delivery can be longer (15-35 business days), as expectations can vary greatly depending on the destination.

• [Estimated Delivery Time]

Country	Estimated Delivery Time	Shipping Cost
US	US Warehouse: 7-14 business days China: 15-35 Business Days	$0
Europe	CZ Warehouse: 7-14 business days China: 15-35 Business Days	$0
Others	China: 15-35 Business Days	$0

• Once your order reaches its destination country, it may be subject to import duties and taxes (including VAT), which may incur additional charges. If you are charged for these costs, SIHAO will not be held responsible and all costs will be borne by you.
• How do I check the status of my order?

After an order has shipped, you will receive an email notification from us containing a tracking number that you can use to check the status of your order. There may be a 48 hour delay in tracking information.

If you do not receive your order within 14 days of receiving the shipment confirmation email from support@sihaoprinter.com with your name and order number, we will help you confirm.

• Refunds, Returns and Exchanges

If the item is in good condition, we will refund you the full order amount minus return shipping costs within 30 days of receiving the returned item.

If you receive a package that is damaged in any way, please email us at support@sihaoprinter.com in the first instance with your order number and a photo of the item's condition. We will deal with these issues on a case-by-case basis and do our best to work towards a solution that satisfies you.

If you have any other questions, please feel free to contact us at support@sihaoprinter.com.